Privacy Policy

Used Cars Essendon is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Used Cars Essendon manages personal information. It is structured as follows:

Personal information Used Cars Essendon collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Used Cars Essendon and complaints
Changes to Privacy Policy

1. Personal information Used Cars Essendon collects

The main types of personal information Used Cars Essendon collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Used Cars Essendon such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Used Cars Essendon's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Used Cars Essendon's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Used Cars Essendon's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Used Cars Essendon.

Used Cars Essendon collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Used Cars Essendon keeps of telephone calls, or emails received, or messages sent to Used Cars Essendon or posted on Used Cars Essendon's pages on social media);
Used Cars Essendon's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Used Cars Essendon collects personal information in connection with running its business directly from the individual concerned. On occasion Used Cars Essendon may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Used Cars Essendon stores personal information in electronic and paper form.

Used Cars Essendon uses and discloses personal information as follows:

to source vehicles and sell them to Used Cars Essendon's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Used Cars Essendon's customers and prospective customers;
to obtain products, services or information from Used Cars Essendon's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Used Cars Essendon knows about them);
to operate and manage Used Cars Essendon's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Used Cars Essendon. For example, Used Cars Essendon may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Used Cars Essendon also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Used Cars Essendon uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Used Cars Essendon uses in the operation of the computer program is browsing history on Used Cars Essendon's websites, name, contact information, and other information you may input into Used Cars Essendon's websites. The level of human oversight Used Cars Essendon provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Used Cars Essendon's staff.

4. Cookies

Used Cars Essendon uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Used Cars Essendon's web server. Used Cars Essendon may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Used Cars Essendon's platforms and those social media platforms. Used Cars Essendon's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Used Cars Essendon's website.

5. Links to other websites

Used Cars Essendon's website may contain links to third party websites. Used Cars Essendon does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Used Cars Essendon and do not wish to receive these communications from Used Cars Essendon in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Used Cars Essendon.

7. Overseas transfers

Used Cars Essendon's website/s are hosted in Australia. On occasion, a third party service provider Used Cars Essendon engages or that Used Cars Essendon is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Used Cars Essendon holds about them by contacting Used Cars Essendon during business hours on (03) 9117 7388 or via the contact page.

Used Cars Essendon may require an individual making a request to verify their identity before processing their request.

Used Cars Essendon will aim to respond to all requests promptly and within 30 days.

Used Cars Essendon may refuse a request where permitted or required by law. Used Cars Essendon will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Used Cars Essendon and complaints

If you have any queries, concerns or complaints about how Used Cars Essendon handles your personal information please contact Used Cars Essendon during business hours on (03) 9117 7388 or via the contact page. Used Cars Essendon may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Used Cars Essendon can understand the nature of your concern. In most cases, Used Cars Essendon will ask that you put your request in writing.

Used Cars Essendon takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Used Cars Essendon's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 9117 7388
Mailing Address: 345 - 347 Keilor Rd, Essendon, VIC, 3040

10. Changes to Privacy Policy

Used Cars Essendon may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.